Employee Engagement pada Karyawan Milenial: Menguji Peran Iklim Komunikasi dan Kepuasan Komunikasi Organisasi
DOI:
https://doi.org/10.35891/jip.v12i2.6546Keywords:
employee engagement, iklim komunikasi, karyawan milenial, kepuasan komunikasi organisasiAbstract
Karyawan milenial merupakan kelompok angkatan kerja terbesar di Indonesia yang memiliki karakteristik unik dalam merespons dinamika komunikasi di lingkungan organisasi. Komunikasi dalam organisasi tidak hanya berfungsi sebagai alat koordinasi, tetapi juga memainkan peran penting dalam membangun keterlibatan karyawan (employee engagement), terutama bagi karyawan milenial yang menghargai transparansi, kecepatan, dan partisipasi aktif. Penelitian ini bertujuan untuk mengetahui pengaruh iklim komunikasi dan kepuasan komunikasi organisasi terhadap employee engagement pada karyawan milenial di Indonesia. Penelitian ini menggunakan pendekatan kuantitatif dengan metode regresi linear berganda. Hasil penelitian menunjukkan bahwa iklim komunikasi dan kepuasan komunikasi organisasi secara simultan maupun parsial berpengaruh positif dan signifikan terhadap employee engagement. Temuan ini juga mengungkap bahwa kepuasan komunikasi akan lebih optimal apabila didukung oleh iklim komunikasi yang terbuka dan suportif. Implikasi dari penelitian ini menekankan pentingnya membangun budaya komunikasi yang efektif sebagai strategi kunci dalam meningkatkan employee engagement karyawan milenial di tempat kerja. Hasil ini menunjukkan bahwa pengembangan budaya komunikasi yang terbuka dapat menjadi jalur penting dalam mempertahankan keterlibatan karyawan serta mendorong pertumbuhan organisasi yang berkelanjutan.
References
Allam, Z. (2017). Employee disengagement: A Fatal Consequence to Organization and its Ameliorative Measures. International Review of Management and Marketing, 7(2), 49–52.
Astari, K., Kadiyono, A. L., & Batubara, M. (2022) Adaptasi Alat Ukur the Employee Engagement Scale (EES). Jurnal Ekonomi Dan Bisnis, 11(1), 511–520.
Balalimbu, N., Malinda, A., Natasyah, L., Wintoro, F., & Khaerana, K. (2023). Pengaruh Employee Engagement Terhadap Kinerja Karyawan Pada PT Asera Tirta Posidonia Kota Palopo. Jurnal Ekonomi Manajemen Bisnis, 2(3), 1–6. https://doi.org/10.59818/kontan.v2i3.570
BPS. (2024). https://www.bps.go.id/id/
Budiati, I., Susianto, Y., Adi, W. P., Ayuni, S., Reagan, H. A., Larasaty, P., Setiyawati, N., Pratiwi, A. I., & Saputri, V. G. (2018). Profil Generasi Milenial Indonesia. 1–153. www.freepik.com
Clampitt, P. G., & Downs, C. W. (1993). Employee Perceptions of the Relationship Between Communication and Productivity: A Field Study. Journal of Business Communication, 30(1), 5–28. https://doi.org/10.1177/002194369303000101
Dimock, M. (2019). Where Millennials end and Generation Z begins | Pew Research Center. Pew Research Center, 1–7. https://www.pewresearch.org/fact-tank/2019/01/17/where-millennials-end-and-generation-z-begins/
Dinillah, H., & Sabil, R. A. (2022). Pengaruh Kepemimpinan Transformasional, Employee Engagement, dan Kompensasi Terhadap Produktivitas Karyawan Bank ABC. Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and Banking), 8(2), 65-74. https://doi.org/10.35384/jemp.v8i2.270
Downs, C. W., & Hazen, M. D. (1977). A factor analytic study of communication satisfaction. The Journal of Business Communication (1973), 14(3), 63–73. www.ijms.uum.edu.my
Febrial, A., & Herminingsih, A. (2020). The effect of organizational communication and job satisfaction on employee engagement and employee performance at PT. Abyor International. Dinasti International Journal of Education Management And Social Science, 1(4), 479-489.
Gallup. (2023). Employee Engagement. https://www.gallup.com/394373/indicator-employee-engagement.aspx
Gibson, J. L. (1991). Organizations : behavior, structure, processes (7th ed.). Irwin.
Goldhaber, G. M., Porter, D. T., Yates, M. P., & Lesniak, R. (1978). Organizational Communication: 1978. Human Communication Research, 5(1), 76–96. https://doi.org/10.1111/j.1468-2958.1978.tb00624.x
Harjana, A. A. (2007). Iklim Komunikasi Keorganisasian. Jurnal ILMU KOMUNIKASI, 4(2), 167–177. https://doi.org/10.24002/jik.v4i2.226
Hendrawati, N. N. D., Handoyo, A. H., Ruliana, P., & Irwansyah, I. (2018). Pengaruh Iklim Komunikasi terhadap Engagement Karyawan. Inter Komunika : Jurnal Komunikasi, 3(2), 122. https://doi.org/10.33376/ik.v3i2.232
Kahn, W. A. (1990). Psychological Condition Of Personal Engagement and disengagement at work. Academy of Management Journal, 33(4), 692–724.
Lantara, A. N. F. (2019). The effect of the organizational communication climate and work enthusiasm on employee performance. Management Science Letters, 9(8), 1243–1256. https://doi.org/10.5267/j.msl.2019.4.017
Mishra, K., Boynton, L., & Mishra, A. (2014). Driving employee engagement: The Expanded Row of Internal Communications. International Journal of Business Communication, 51(2), 183-202. https://doi.org/10.1177/2329488414525399
Myers, K. K., & Sadaghiani, K. (2010). Millennials in the workplace: A communication perspective on millennials’ organizational relationships and performance. Journal of Business and Psychology, 25(2), 225–238. https://doi.org/10.1007/s10869-010-9172-7
Ng, E. S. W., Schweitzer, L., & Lyons, S. T. (2010). New generation, great expectations: A field study of the millennial generation. Journal of Business and Psychology, 25(2), 281–292. https://doi.org/10.1007/s10869-010-9159-4
Pace, R. W., Faules, D. F. (2015). Komunikasi Organisasi: Strategi Meningkatkan Kinerja Perusahaan (Terj. D. L. Mulyana). Remaja Rosdakarya.
Priyohadi, N. D., Suhariadi, F., Fajrianthi, F., & Soedarmanto, S. (2019). Validity and Reliability Testing of the Organizational Communication Satisfaction Scale for Millenial Employees in Indonesia. Journal of Educational, Health and Community Psychology, 8(4), 594. https://doi.org/10.12928/jehcp.v8i4.14572
Ramadhan, N., & Sembiring, J. (2017). Pengaruh Employee Engagement Terhadap Kinerja Karyawan Di Human Capital Center Pt. Telekomunikasi Indonesia, Tbk. Jurnal Manajemen Indonesia, 14(1), 47-57. https://doi.org/10.25124/jmi.v14i1.351
Redding, W. Charles. (1979). Organizational Communication Theory and Ideology: An Overview. Annals of the International Communication Association, 3(1), 309–341. https://doi.org/10.1080/23808985.1979.11923769
Salahuddin, M. M. (2010). Diversity Management and the Impact of Organizational Communication. Journal of Diversity Management, 5(2), 1–6.
Schrodt, P. (1995). A typologi of organizational communication climates. Communication Studies, 46(3–4), 87-103. https://doi.org/10.1080/10510979509368446
Schuck, B. (2017). The Employee Engagement Scale: Initial Evidence for Construct Validity and Implications for Theory and Practice. Human Resource Management, 45(1), 127–145. https://doi.org/10.1002/hrm
Schullery, N. M. (2013). Workplace Engagement and Generational Differences in Values. Business Communication Quarterly, 76(2), 252–265. https://doi.org/10.1177/1080569913476543
Sianturi, R. R., Wahyudin, U., & Suryana, A. (2019). Pengaruh Iklim Komunikasi Organisasi Terhadap Kepuasan Komunikasi. Metacommunication: Journal of Communication Studies, 4(1), 12-23. https://doi.org/10.20527/mc.v4i1.6281
Solnet, D., Kralj, A., & Kandampully, J. (2012). Generation Y employees: An examination of work attitude differences. Journal of Applied Management and Entrepreneurship, 17(3), 36–54. http://0-search.proquest.com.alpha2.latrobe.edu.au/docview/1041243635
Sulaiman, N. S., Abdullah, Z., & Man, N. I. (2023). The Effect of Employee Communication and Engagement on Organisational Performance: A Conceptual Study. International Journal of Accounting, Finance and Business, 8(46), 233–251. https://doi.org/10.55573/IJAFB.084616
Suryanarayan Iyer and Israel, D. (2012). Structural Equation Modeling for Testing the Impact of Organization Communication Satisfaction on Employee Engagement. Journal of Management Research, 12(3), 1–23.
Twenge, J. M., Campbell, S. M., Hoffman, B. J., & Lance, C. E. (2010). Generational differences in work values: Leisure and extrinsic values increasing, social and intrinsic values decreasing. Journal of Management, 36(5), 1117–1142. https://doi.org/10.1177/0149206309352246
Yulianti, S., Ahman, E., & Suwatno, S. (2018). Pengaruh Kepemimpinan Transformasional dan Komunikasi Internal Terhadap Employee Engagement. Jurnal Ilmu Manajemen Dan Bisnis, 9(1), 8–15. https://doi.org/10.17509/jimb.v9i1.12976
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Vandy Achirul Trio Laksana Putra, Diyah Sulistiyorini
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
The author sends the manuscript with the understanding that if accepted for publication, the copyright of the article belongs to the author and retains publishing rights without restriction.
Copyright includes the non-exclusive right to reproduce and submit articles in all forms and media, including reprints, photographs, microfilm, and other similar reproductions, as well as translations. Reproduction of any part of this journal, its storage in the database, and its transmission by all forms of media, such as electronic, electrostatic and mechanical copies, photocopying, recording, magnetic media, etc.
