The Impact of Banking Digitalization on Customer Satisfaction and Loyalty in BPRs: Systematic Literature Review . SKETSA BISNIS, [S. l.], v. 12, n. 1, p. 122–136, 2025. DOI: 10.35891/jsb.v12i01.6240. Disponível em: https://jurnal.yudharta.ac.id/v2/index.php/SKETSABISNIS/article/view/6240. Acesso em: 4 oct. 2026.