Nurivan Rizky, Amalia Salsabila Ariyanto, Nur Diana Fahma Salsabila, Muhammad Rizalul Wakhid, and Yusuf Amrozi, “Sumbangsih Customer Relationship Management Dalam Menciptakan Customer Intimacy ”, JSB, vol. 10, no. 2, pp. 154-165, Sep. 2023.