Main Article Content

Uni Pratama Pebrina Tarigan
Dameria Rajagukguk

PT PI is a company engaged in Port Services. PI still follows the company's regulations that are still set to date, namely the implementation of the Quality Management System 9001:2008, but the Quality Management System has ended in 2020. Therefore, PT PI must adjust the Quality Management System to the latest standards of Quality Management System ISO 9001: 2015 in order to maintain the quality of Service Quality in the company. The purpose of this study is to determine the readiness in the implementation of Quality Management System ISO 9001:2015 in obtaining certification. The method used in this study is Gap Analysis. Gap Analysis is a measurement method to determine the gap (Gap) by mapping the current Quality Management System and comparing it with the requirements of the ISO 9001:2015 Quality Management System, so that the analysis of differences from the Quality Management System at PI is now with the requirements of the ISO 9001:2015 Quality Management System to be determined.


Keywords: Quality Management System ISO 9001:2015 Gap Analysis

Hussein, B., Abou-Nassif, S., Aridi, M., Chamas, M., & Khachfe, H. (2017). Challenges and prospects of implementing ISO 9001: 2015 in Lebanese higher education institutions. Journal of Resources Development and Management, 33(1), 41-51.

Purushothama, B. (Ed.). (2014). Implementing ISO 9001: 2015.

Fahmi, K., Mustofa, A., Rochmad, I., Sulastri, E., Wahyuni, I. S., & Irwansyah, I. (2021). Effect of ISO 9001: 2015, ISO 14001: 2015 and ISO 45001: 2018 on operational performance of automotive industries. Journal of Industrial Engineering & Management Research, 2(1), 13-25.

Jennings, M. D. (2000). Gap analysis: concepts, methods, and recent results. Landscape ecology, 15, 5-20.

Fonseca, L., & Domingues, J. P. (2017). ISO 9001: 2015 edition-management, quality and value. International journal of quality research, 1(11), 149-158.

Fonseca, L. (2015). From Quality Gurus and TQM to ISO 9001: 2015: a review of several quality paths. International Journal for Quality Research (IJQR), 9(1), 167-180.

Supriyanto, A. (2011). Implementasi total quality management dalam sistem manajemen mutu pembelajaran di institusi pendidikan. Jurnal Cakrawala Pendidikan, 1(1).

Witara, K. (2018). Cara singkat memahami sistem manajemen mutu iso 9001: 2015 dan implementasinya.

Prabowo, S. L. (2009). Implementasi sistem manajemen mutu ISO 9001: 2008 di perguruan tinggi (guidelines IWA-2).

Purushothama, B. (Ed.). (2014). Implementing ISO 9001: 2015.

Purwanggono, B., Bakhtiar, A., & Rahman, R. (2018). Analysis of ISO 9001: 2015 certification readiness of JP-Graha product of Jasaraharja Putera using gap analysis. In SHS Web of Conferences (Vol. 49, p. 01005). EDP Sciences.

Bouchetara, M., Amrani, A. F. Z., & Bedaida, I. E. (2022). The Implementation of a Quality Management System in Accordance with ISO 9001: 2015 Standard: A Case Study. International Journal of Economics & Business Administration (IJEBA), 10(1), 261-286.

Ruswanto, T. P., & Saroso, D. S. (2018). Gap analysis study on the compliance of automotive standard IATF 16949 based on internal quality audit score in automotive industry. Journal of Applied Research on Industrial Engineering, 5(4), 271-285.

Nurcahyo, R., Arsena, M., & Habiburrahman, M. (2019, January). Designing quality assurance system using gap analysis method on automotive spare parts company (Case study of PT. TPI). In Proceedings of the International Conference on Industrial Engineering and Operations Management (No. November, pp. 139-145).

Hadidi, L., Assaf, S., Aluwfi, K., & Akrawi, H. (2017). The effect of ISO 9001 implementation on the customer satisfaction of the engineering design services. International Journal of Building Pathology and Adaptation, 35(2), 176-190.

Bambang Purwanggono, B., & Arfan Bakhtiar, A. Hasil Turnitin di prosiding International Cooperation for Education about Standardization 2018 (ICES 2018) Conference Joint International Conference with 5th ACISE (Annual Conference on Industrial and System Engineering) and World Standard Cooperation Academic Day dengan judul" Analysis of ISO 9001: 2015 certification readiness of JP-Graha product of Jasaraharja Putera using gap analysis".


Firdaus, E., Trisnamansyah, S., Warta, W., & Tejawiani, I. (2022). ISO 9001: 2015 Quality Management System Implementation To Improve the Performance of Vocational High Schools in Sumedang Regency, West Java Province. International Journal of Educational Research and Social Sciences (IJERSC), 3(2), 702-713.

Mohammadi, M. M., Jalali, A., & Hasani, A. (2021). Success and failure factors in implementing quality management systems in small-and medium-sized enterprises: a mixed-method study. International Journal of Quality & Reliability Management, 39(2), 468-494