Nafisa, M., Lalu, H. and Salma, S.A. 2021. Designing Business Process For User Persona Determination and Client Ordering Using Business Process Reengineering Method. JKIE (Journal Knowledge Industrial Engineering). 8, 3 (Dec. 2021), 183-196. DOI:https://doi.org/10.35891/jkie.v8i3.2688.