Quality Analysis of Digital Service Virtual Plasa Witel Samarinda Using e-Servqual Method. JKIE (Journal Knowledge Industrial Engineering), [S. l.], v. 9, n. 3, p. 159–167, 2022. DOI: 10.35891/jkie.v9i3.3082. Disponível em: https://jurnal.yudharta.ac.id/v2/index.php/jkie/article/view/3082. Acesso em: 12 aug. 2026.