Perbaikan kualitas produksi gula menggunakan total quality management (TQM)
Improvement the quality sugar production using total quality management (TQM)
Abstract
๐๐ฏ๐ต๐ณ๐ฐ๐ฅ๐ถ๐ค๐ต๐ช๐ฐ๐ฏ: ๐๐ฐ๐ต๐ข๐ญ ๐ฒ๐ถ๐ข๐ญ๐ช๐ต๐บ ๐ฎ๐ข๐ฏ๐ข๐จ๐ฆ๐ฎ๐ฆ๐ฏ๐ต (๐๐๐) ๐ถ๐ฏ๐ฅ๐ฆ๐ณ๐ญ๐ช๐ฆ๐ด ๐ต๐ฉ๐ฆ ๐ฅ๐ฆ๐ท๐ฆ๐ญ๐ฐ๐ฑ๐ฎ๐ฆ๐ฏ๐ต ๐ฐ๐ง ๐๐ต๐ข๐ต๐ช๐ด๐ต๐ช๐ค๐ข๐ญ ๐๐ถ๐ข๐ญ๐ช๐ต๐บ ๐๐ฐ๐ฏ๐ต๐ณ๐ฐ๐ญ (๐๐๐) ๐ข๐ฏ๐ฅ ๐๐ต๐ข๐ต๐ช๐ด๐ต๐ช๐ค๐ข๐ญ ๐๐ณ๐ฐ๐ค๐ฆ๐ด๐ด ๐๐ฐ๐ฏ๐ต๐ณ๐ฐ๐ญ (๐๐๐) ๐ธ๐ฉ๐ช๐ค๐ฉ ๐ค๐ข๐ฏ ๐ฎ๐ข๐ช๐ฏ๐ต๐ข๐ช๐ฏ ๐ต๐ฉ๐ฆ ๐ด๐ต๐ข๐ฃ๐ช๐ญ๐ช๐ต๐บ ๐ฐ๐ง ๐ต๐ฉ๐ฆ ๐๐ถ๐ข๐ญ๐ช๐ต๐บ ๐๐ฐ๐ฏ๐ต๐ณ๐ฐ๐ญ ๐๐ช๐ณ๐ค๐ญ๐ฆ (๐๐๐) ๐ฃ๐บ ๐ถ๐ด๐ช๐ฏ๐จ ๐ด๐ต๐ข๐ต๐ช๐ด๐ต๐ช๐ค๐ข๐ญ ๐ฎ๐ฆ๐ต๐ฉ๐ฐ๐ฅ๐ด ๐ต๐ฉ๐ข๐ต ๐ง๐ฐ๐ค๐ถ๐ด ๐ฐ๐ฏ ๐ฒ๐ถ๐ข๐ญ๐ช๐ต๐บ ๐ข๐ฏ๐ฅ ๐ค๐บ๐ค๐ญ๐ฆ ๐ต๐ช๐ฎ๐ฆ. ๐๐ฏ ๐ต๐ฉ๐ฆ ๐ฑ๐ณ๐ฐ๐ค๐ฆ๐ด๐ด ๐ฐ๐ง ๐ฎ๐ข๐ฌ๐ช๐ฏ๐จ ๐ด๐ถ๐จ๐ข๐ณ ๐ต๐ฐ ๐ฎ๐ฆ๐ฆ๐ต ๐ต๐ฉ๐ฆ ๐ฒ๐ถ๐ข๐ญ๐ช๐ต๐บ ๐ฐ๐ง ๐ด๐ถ๐จ๐ข๐ณ ๐ช๐ฏ ๐ข๐ฏ๐ต ๐ด๐ถ๐จ๐ข๐ณ, ๐ฅ๐ฆ๐ง๐ฆ๐ค๐ต๐ด ๐ฐ๐ง๐ต๐ฆ๐ฏ ๐ฐ๐ค๐ค๐ถ๐ณ ๐ฅ๐ถ๐ณ๐ช๐ฏ๐จ ๐ฑ๐ณ๐ฐ๐ฅ๐ถ๐ค๐ต๐ช๐ฐ๐ฏ, ๐ธ๐ฉ๐ช๐ค๐ฉ ๐ฎ๐ข๐ฌ๐ฆ๐ด ๐ต๐ฉ๐ฆ ๐ณ๐ฆ๐ด๐ถ๐ญ๐ต๐ด ๐ญ๐ฆ๐ด๐ด ๐ต๐ฉ๐ข๐ฏ ๐ฐ๐ฑ๐ต๐ช๐ฎ๐ข๐ญ. ๐๐. ๐๐ ๐ก, ๐ช๐ด ๐ข ๐ค๐ฐ๐ฎ๐ฑ๐ข๐ฏ๐บ ๐ต๐ฉ๐ข๐ต ๐ฑ๐ณ๐ฐ๐ฅ๐ถ๐ค๐ฆ๐ด ๐ข๐ฏ๐ต ๐ด๐ถ๐จ๐ข๐ณ ๐ช๐ฏ ๐๐ฐ๐จ๐ฐ๐ซ๐ข๐ฎ๐ฑ๐ช ๐๐ช๐ด๐ต๐ณ๐ช๐ค๐ต, ๐๐ข๐ฏ๐บ๐ถ๐ธ๐ข๐ฏ๐จ๐ช ๐๐ฆ๐จ๐ฆ๐ฏ๐ค๐บ. ๐๐ฆ๐ต๐ฉ๐ฐ๐ฅ: ๐๐ฉ๐ช๐ด ๐ณ๐ฆ๐ด๐ฆ๐ข๐ณ๐ค๐ฉ ๐ธ๐ข๐ด ๐ค๐ฐ๐ฏ๐ฅ๐ถ๐ค๐ต๐ฆ๐ฅ ๐ถ๐ด๐ช๐ฏ๐จ ๐ต๐ฉ๐ฆ ๐๐๐ (๐๐ต๐ข๐ต๐ช๐ด๐ต๐ช๐ค๐ข๐ญ ๐๐ถ๐ข๐ญ๐ช๐ต๐บ ๐๐ฐ๐ฏ๐ต๐ณ๐ฐ๐ญ) ๐ฎ๐ฆ๐ต๐ฉ๐ฐ๐ฅ ๐ข๐ฏ๐ฅ ๐ฒ๐ถ๐ข๐ญ๐ช๐ต๐บ ๐ค๐ฐ๐ด๐ต ๐ข๐ฏ๐ข๐ญ๐บ๐ด๐ช๐ด ๐ถ๐ด๐ช๐ฏ๐จ ๐ต๐ฉ๐ฆ ๐๐๐ (๐๐ถ๐ข๐ญ๐ช๐ต๐บ ๐๐ฐ๐ฏ๐ต๐ณ๐ฐ๐ญ ๐๐ฐ๐ด๐ต) ๐ฎ๐ฆ๐ต๐ฉ๐ฐ๐ฅ. ๐๐ฉ๐ฆ ๐ณ๐ฆ๐ด๐ฆ๐ข๐ณ๐ค๐ฉ ๐ธ๐ข๐ด ๐ค๐ฐ๐ฏ๐ฅ๐ถ๐ค๐ต๐ฆ๐ฅ ๐ช๐ฏ ๐๐ข๐บ 2022. ๐๐ฆ๐ด๐ถ๐ญ๐ต: ๐๐ข๐ด๐ฆ๐ฅ ๐ฐ๐ฏ ๐ต๐ฉ๐ฆ ๐ณ๐ฆ๐ด๐ถ๐ญ๐ต๐ด ๐ฐ๐ง ๐ต๐ฉ๐ฆ ๐ด๐ต๐ถ๐ฅ๐บ, ๐ช๐ต ๐ธ๐ข๐ด ๐ง๐ฐ๐ถ๐ฏ๐ฅ ๐ต๐ฉ๐ข๐ต ๐ต๐ฉ๐ฆ ๐ฅ๐ฆ๐ง๐ฆ๐ค๐ต๐ช๐ท๐ฆ ๐ฑ๐ณ๐ฐ๐ฅ๐ถ๐ค๐ต๐ด ๐ธ๐ฆ๐ณ๐ฆ ๐๐ณ๐ช๐ญ๐ญ๐ช๐ฌ ๐ด๐ถ๐จ๐ข๐ณ, ๐ฃ๐ญ๐ข๐ค๐ฌ ๐ด๐ถ๐จ๐ข๐ณ, ๐ข๐ฏ๐ฅ ๐ธ๐ฆ๐ต ๐ด๐ถ๐จ๐ข๐ณ ๐ข๐ฏ๐ฅ ๐ต๐ฉ๐ฆ๐ณ๐ฆ ๐ธ๐ข๐ด ๐ข ๐๐๐ ๐ฒ๐ถ๐ข๐ญ๐ช๐ต๐บ ๐ง๐ฆ๐ฆ ๐ฐ๐ง ๐๐ฑ. 52,298,064, ๐๐๐ ๐ฐ๐ง ๐๐ฑ. 52,294,000, ๐ข๐ฏ๐ฅ ๐๐๐ ๐ฐ๐ง ๐๐ฑ. 104,583,064, - ๐ธ๐ช๐ต๐ฉ ๐ข ๐ต๐ฐ๐ต๐ข๐ญ ๐ฐ๐ง 7650 ๐ฌ๐จ. ๐๐ฐ๐ฏ๐ค๐ญ๐ถ๐ด๐ช๐ฐ๐ฏ: ๐ฒ๐ถ๐ข๐ญ๐ช๐ต๐บ ๐ค๐ฐ๐ฏ๐ต๐ณ๐ฐ๐ญ ๐ช๐ฏ ๐๐. ๐๐ ๐ ๐ฉ๐ข๐ด ๐ฏ๐ฐ๐ต ๐ฃ๐ฆ๐ฆ๐ฏ ๐ค๐ข๐ณ๐ณ๐ช๐ฆ๐ฅ ๐ฐ๐ถ๐ต ๐ฑ๐ณ๐ฐ๐ฑ๐ฆ๐ณ๐ญ๐บ, ๐ต๐ฉ๐ฆ๐ณ๐ฆ๐ง๐ฐ๐ณ๐ฆ ๐ต๐ฉ๐ฆ ๐ฑ๐ณ๐ฐ๐ค๐ฆ๐ด๐ด ๐ฐ๐ง ๐ฎ๐ข๐ฌ๐ช๐ฏ๐จ ๐ด๐ถ๐จ๐ข๐ณ ๐ช๐ด ๐ด๐ต๐ช๐ญ๐ญ ๐ฃ๐ฆ๐ช๐ฏ๐จ ๐ณ๐ฆ๐ฑ๐ณ๐ฐ๐ค๐ฆ๐ด๐ด๐ฆ๐ฅ ๐ต๐ฉ๐ฆ๐ณ๐ฆ๐ฃ๐บ ๐ด๐ญ๐ฐ๐ธ๐ช๐ฏ๐จ ๐ฅ๐ฐ๐ธ๐ฏ ๐ต๐ฉ๐ฆ ๐ต๐ช๐ฎ๐ฆ ๐ง๐ฐ๐ณ ๐ฑ๐ณ๐ฐ๐ค๐ฆ๐ด๐ด๐ช๐ฏ๐จ ๐ด๐ถ๐จ๐ข๐ณ, ๐ค๐ข๐ถ๐ด๐ช๐ฏ๐จ ๐ญ๐ข๐ณ๐จ๐ฆ ๐ค๐ฐ๐ด๐ต๐ด ๐ข๐ฏ๐ฅ ๐ถ๐ฏ๐ฆ๐น๐ฑ๐ฆ๐ค๐ต๐ฆ๐ฅ ๐ฅ๐ข๐ฎ๐ข๐จ๐ฆ ๐ด๐ฐ ๐ต๐ฉ๐ข๐ต ๐ต๐ฉ๐ฆ ๐ข๐ฑ๐ฑ๐ญ๐ช๐ค๐ข๐ต๐ช๐ฐ๐ฏ ๐ฐ๐ง ๐๐๐ ๐ช๐ด ๐ฏ๐ฆ๐ฆ๐ฅ๐ฆ๐ฅ ๐ด๐ฐ ๐ต๐ฉ๐ข๐ต ๐ช๐ต ๐ค๐ข๐ฏ ๐ฉ๐ข๐ท๐ฆ ๐ข ๐ฑ๐ฐ๐ด๐ช๐ต๐ช๐ท๐ฆ ๐ช๐ฎ๐ฑ๐ข๐ค๐ต ๐ฐ๐ฏ ๐ช๐ฏ๐ค๐ฐ๐ฎ๐ฆ ๐ข๐ฏ๐ฅ ๐ฑ๐ณ๐ฐ๐ฅ๐ถ๐ค๐ต๐ช๐ฐ๐ฏ ๐ค๐ฐ๐ด๐ต๐ด, ๐ช๐ฎ๐ฑ๐ณ๐ฐ๐ท๐ฆ ๐ฑ๐ณ๐ฐ๐ฅ๐ถ๐ค๐ต ๐ฒ๐ถ๐ข๐ญ๐ช๐ต๐บ, ๐ณ๐ฆ๐ฅ๐ถ๐ค๐ฆ ๐ฑ๐ณ๐ฐ๐ฅ๐ถ๐ค๐ต๐ช๐ฐ๐ฏ ๐ค๐ฐ๐ด๐ต๐ด ๐ข๐ฏ๐ฅ ๐ช๐ฏ๐ค๐ณ๐ฆ๐ข๐ด๐ฆ ๐ฑ๐ณ๐ฐ๐ฅ๐ถ๐ค๐ต๐ช๐ท๐ช๐ต๐บ.
References
Agus, A., & Hassan, Z. (2011). Enhancing production performance and customer performance through total quality management (TQM): strategies for competitive advantage. Procedia - Social and Behavioral Sciences, 24, 1650โ1662. https://doi.org/10.1016/j.sbspro.2011.09.019
Ahmad, R., & Pratama, A. (2021). Faktor manajemen profesional:perencanaan, pengorganisasian, dan pengendalian (suatu kajian studi literatur manajemen sumber daya manusia). Jurnal Ilmu Manajemen Terapan, 2(5), 699โ709. https://doi.org/10.31933/jimt.v2i5.594
Antony, J., McDermott, O., & Sony, M. (2021). Revisiting Ishikawa's original seven basic tools of quality control: a global study and some new insights. IEEE Transactions on Engineering Management.
Budayan, C., & Okudan, O. (2022). Roadmap for the implementation of total quality management (tqm) in iso 9001-certified construction companies: evidence from turkey. Ain Shams Engineering Journal, 13(6), 101788. https://doi.org/10.1016/j.asej.2022.101788
Bunney, H. S., & Dale, B. G. (1997). The implementation of quality management tools and techniques: a study. The TQM magazine, 9(3), 183-189.
Cetindere, A., Duran, C., & Yetisen, M. S. (2015). The effects of total quality management on the business performance: an application in the province of kรผtahya. Procedia Economics and Finance, 23(October 2014), 1376โ1382. https://doi.org/10.1016/s2212-5671(15)00366-4
Dale, B.G. & McQuater, R.E. (1998), Managing business improvement and quality: implementing key tools and techniques, 1st ed., Wiley-Blackwell, London.
Eniola, A. A., Olorunleke, G. K., Akintimehin, O. O., Ojeka, J. D., & Oyetunji, B. (2019). The impact of organizational culture on total quality management in smes in Nigeria. Heliyon, 5(8), e02293. https://doi.org/10.1016/j.heliyon.2019.e02293
Flores, M., Fernรกndez-Casal, R., Naya, S., & Tarrรญo-Saavedra, J. (2021). Statistical quality control with the qcr package. R Journal, 13(1), 194โ217. https://doi.org/10.32614/rj-2021-034
Flores, M., Naya, S., Fernรกndez-Casal, R., Zaragoza, S., Raรฑa, P., & Tarrรญo-Saavedra, J. (2020). Constructing a control chart using functional data. Mathematics, 8(1), 1โ26. https://doi.org/10.3390/math8010058
Gejdoลก, P. (2015). Continuous quality improvement by statistical process control. Procedia Economics and Finance, 34(15), 565โ572. https://doi.org/10.1016/s2212-5671(15)01669-x
Ieren, T. G., Kuje, S., Asongo, A. I., & Eraikhuemen, I. B. (2020). Application of statistical quality control in monitoring the production, packaging and marketing process of sachet water. Journal of Scientific Research and Reports, 26(9), 32โ45. https://doi.org/10.9734/jsrr/2020/v26i930307
Kharub, M., & Sharma, R. K. (2016). Investigating the role of CSFโs for successful implementation of quality management practices in MSMEs. International Journal of System Assurance Engineering and Management, 7, 247-273.
Lehyani, F., Keskes, M. A., & Zouari, A. (2022). Analysis of knowledge management and total quality management application into tunisian small and medium enterprises. IFAC-PapersOnLine, 55(10), 2048โ2053. https://doi.org/10.1016/j.ifacol.2022.10.009
Mahmud, N., & Hilmi, M. F. (2014). TQM and malaysian smes performance: the mediating roles of organization learning. Procedia - Social and Behavioral Sciences, 130, 216โ225. https://doi.org/10.1016/j.sbspro.2014.04.026
McQuater, R. E., Scurr, C. H., Dale, B. G., & Hillman, P. G. (1995). Using quality tools and techniques successfully. The TQM Magazine, 7(6), 37-42. https://doi.org/10.1108/09544789510103761.
Munizu, M. (2013). Total quality management (tqm) practices toward product quality performance: case at food and beverage industry in Makassar, Indonesia. IOSR Journal of Business and Management, 9(2), 55โ61. https://doi.org/10.9790/487x-0925561
Oakland, J. S., Oakland, R. J., & Turner, M. A. (2020). Total quality management and operational excellence: text with cases. Routledge.
Panuwatwanich, K., & Nguyen, T. T. (2017). Influence of total quality management on performance of vietnamese construction firms. Procedia Engineering, 182, 548โ555. https://doi.org/10.1016/j.proeng.2017.03.151
Parmar, P. S., & Deshpande, V. A. (2014). Implementation of statistical process control techniques in industry: a review. Journal of Emerging Technologies and Innovative Research (JETIR), 1(6), 485.
Psomas, E. L., Kafetzopoulos, D. P., & Fotopoulos, C. V. (2012). Developing and validating a measurement instrument of ISO 9001 effectiveness in food manufacturing SMEs. Journal of Manufacturing Technology Management, 24(1), 52-77.
Psomas, E. L., Pantouvakis, A., & Kafetzopoulos, D. P. (2013). The impact of ISO 9001 effectiveness on the performance of service companies. Managing Service Quality: An International Journal, 23(2), 149-164.
Sahoo, S., & Yadav, S. (2020). Influences of tpm and tqm practices on performance of engineering product and component manufacturers. Procedia Manufacturing, 43, 728โ735. https://doi.org/10.1016/j.promfg.2020.02.111
Sari, N. K. R., & Purnawati, N. K. (2018). Analisis pengendalian kualitas proses produksi pie susu pada perusahaan pie susu di kota Denpasar. INOBIS: Jurnal Inovasi Bisnis dan Manajemen Indonesia, 1(3), 290โ304. https://doi.org/10.31842/jurnal-inobis.v1i3.37
Satar, M., & Israndi, A. (2019). Pengaruh kualitas bahan baku dan efisiensi biaya produksi terhadap kualitas produk pada CV. Granvile. Jurnal Ilmiah Akuntansi, 10, 89โ101.
Sokoviฤ, M., Jovanoviฤ, J., Krivokapiฤ, Z., & Vujoviฤ, A. (2009). Basic quality tools in continuous improvement process. Journal of Mechanical Engineering, 55(5), 1-9.
Woodall, W. H., & Montgomery, D. C. (2014). Some current directions in the theory and application of statistical process monitoring. Journal of Quality Technology, 46(1), 78-94.
Viharos, Z. J., & Jakab, R. (2021). Reinforcement learning for statistical process control in manufacturing. measurement: Journal of the International Measurement Confederation, 182(June). https://doi.org/10.1016/j.measurement.2021.109616
Copyright (c) 2023 Herdiana Dyah Susanti

This work is licensed under a Creative Commons Attribution 4.0 International License.
Copyright Notice
The author sends the manuscript with the understanding that if accepted for publication, the copyright of the article belongs to the author and retains publishing rights without restriction.
Copyright includes the non-exclusive right to reproduce and submit articles in all forms and media, including reprints, photographs, microfilm, and other similar reproductions, as well as translations. Reproduction of any part of this journal, its storage in the database and its transmission by all forms of media, such as electronic, electrostatic and mechanical copies, photocopying, recording, magnetic media, etc.
The journal editorial board makes every effort to ensure that no false or misleading data, opinions, or statements are published in the journal. Either way, the contents of articles and advertisements published in journals are the sole and exclusive responsibility of each writer and advertiser.
All articles published Open Access will be immediately and permanently free for everyone to read and download. We are continuously working with our author communities to select the best choice of license options, currently being defined for this journal as follows: Attribution 4.0 International (CC BY 4.0)