The Effect of Mental Workload Using the Rating Scale Mental Effort Method on Reach Truck Operator Performance at PT XYZ

Rakay Edhiargo Toyosito; Lifia Citra Ramadhanti; Rizki Tri Purwanto

doi:10.35891/wznjmj26

Authors

Rakay Edhiargo Toyosito
Lifia Citra Ramadhanti Universitas Singaperbangsa Karawang
Rizki Tri Purwanto

DOI:

https://doi.org/10.35891/wznjmj26

Keywords:

Mental Workload, Rating Scale Mental Effort, Operator Performance, Productivity, Reach Truck Operator

Abstract

This study aims to analyze the effect of mental workload on the performance of reach truck operators at PT XYZ using the Rating Scale Mental Effort (RSME) method. Operator performance was measured based on the completion time of put away or take away activities for finished goods products. This research employed a quantitative approach through data collection using questionnaires and direct observation. Data analysis included the Shapiro-Wilk normality test and Spearman correlation test. The results showed that the average mental effort score was 85.35, which falls into the moderate category. The correlation test on reach truck operator work performance indicated a strong and significant negative relationship between mental workload and operator performance, with a correlation coefficient of r = -0.641 and p = 0.025. This analysis demonstrates that mental workload affects operator performance in carrying out work activities in the finished goods warehouse at PT XYZ, although the total RSME score remains within the moderate category.

Downloads

Download data is not yet available.

Author Biography

Lifia Citra Ramadhanti, Universitas Singaperbangsa Karawang

Department of Industrial Engineering, Universitas Singaperbangsa Karawang, Indonesia.

References

Amanda, M. D., & Nugraha, I. (2024). Analisis Pengukuran Beban Kerja Mental Pekerja Produksi CV. Hikmah Jaya Garment Menggunakan Metode NASA-TLX dan RSME. https://jurnal.utb.ac.id/index.php/indstrk

Angelo, S., Widodo, L., & Sukania, W. (2022). ANALISIS ERGONOMI BEBAN KERJA MENTAL SECARA KUALITATIF TERHADAP SISWA SMA DAN SMK DALAM PEMBELAJARAN LURING DAN DARING PADA MASA PANDEMI COVID-19. In Jurnal Mitra Teknik Industri (Vol. 1, Number 2).

Azizah, F. N., Rinaldi, N., & Al-Muqaffa, W. (2025). Assessing Mental Workload of Automotive Factory Employees Using NASA-TLX and RSME Methods. Jurnal Ilmiah Teknik Industri. https://doi.org/10.23917/jiti.v24i1.8363

Herdianzah, Y., Ahmad, A., Saleh, A., Syukur, A., Malik, R., & Wahyuni P. Dwi. (2022). Pengaruh Penerapan Warehouse Management System Terhadap Kinerja Gudang Pada PTP Nusantara XIV Persero. In Metode Jurnal Teknik Industri (Vol. 8, Number 2).

Januarny, T. D., & Harimurti, C. (2021). Pengaruh Tata Letak Gudang Terhadap Kelancaran Produktifitas Bongkar Muat Di Gudang PT. NCT. In Jurnal Logistik Indonesia (Vol. 5, Number 1). http://ojs.stiami.ac.id

Kurnia, I., Safariyani, E., & Sari, R. P. (2026). Analisis Produktivitas Kerja Karyawan pada Departemen Logistik dengan Metode Regresi Linear Berganda di PT KLM. https://jurnal.utb.ac.id/index.php/indstrk

Lee, C., Shin, M. J., Eniyandunmo, D., Anwar, A., Kim, E., Kim, K., Yoo, J. K., & Lee, C. (2024). Predicting Driver’s mental workload using physiological signals: A functional data analysis approach. Applied Ergonomics, 118. https://doi.org/10.1016/j.apergo.2024.104274

Lisanne, K., Jonathan, G., Rainer, R., & Bernhard, B. (2024). Investigation of eye movement measures of mental workload in healthcare: Can pupil dilations reflect fatigue or overload when it comes to health information system use? Applied Ergonomics, 114. https://doi.org/10.1016/j.apergo.2023.104150

Mahfira, I. R., & Andres, D. (2018). Analisis Pengukuran Beban Kerja Mental dan Fisik dengan Kinerja Karyawan Menggunakan Metode Nasa Task Load Index (Nasa-TLX) pada Departemen Manufaktur di PT. Petnesia Resindo. Jurnal Teknik Industri.

Maulana, I., Widhiarso, W., & Dewi, G. S. (2023). Analisis Pengaruh Beban Kerja terhadap Tingkat Kelelahan Pekerja Industri Rumah Tangga Keripik Tempe. Jurnal INTECH Teknik Industri Universitas Serang Raya, 9(1), 33–41. https://doi.org/10.30656/intech.v9i1.5619

Oktavera, I., & Widodo, L. (2024). ANALISIS ERGONOMI BEBAN KERJA MENTAL DAN FISIK TERHADAP PENGENDARA OJEK ONLINE WANITA TERHADAP DIHAPUSNYA PROGRAM LADY GRAB. In Jurnal Mitra Teknik Industri (Vol. 3, Number 2).

Septiani, W. S., Rusy, R. I. P. R., & Adisuwiryo, S. A. (2024). Minimize Mental Workload and Fatigue of Horizontal Directional Drilling Worker Using Rating Scale Mental Effort and Swedish Occupational Fatigue Inventory Methods. JURNAL TEKNIK INDUSTRI, 14(2), 103–116. https://doi.org/10.25105/jti.v14i2.21084